Terms of Service

Last updated: September 2025

1. Agreement to Terms

By accessing and using the UpWell website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our website.

2. Use of Website

You may use our website for lawful purposes only. You agree not to use our website:

• In any way that breaches any applicable local, national, or international law or regulation
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material
• To knowingly transmit any data, send or upload any material that contains viruses or any other harmful programs

3. Product Information

We strive to provide accurate information about our products. However:

• Product descriptions and information are provided for general informational purposes only
• We do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free
• Products are subject to availability
• We reserve the right to modify or discontinue products without notice

4. Health Information Disclaimer

The information provided on our website is for educational purposes only and is not intended as a substitute for professional advice. Please refer to our Health Disclaimer for complete information.

5. Intellectual Property Rights

Unless otherwise stated, we own the intellectual property rights for all material on UpWell. All intellectual property rights are reserved. You may view and print pages from our website for your own personal use, subject to restrictions set in these terms and conditions.

You must not:

• Republish material from our website
• Sell, rent, or sub-license material from our website
• Reproduce, duplicate, or copy material from our website
• Redistribute content from our website

6. User Content

When you submit content to our website through forms or other means, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and publish such content for the purposes of providing our services.

7. Limitation of Liability

To the fullest extent permitted by law, UpWell shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use our website
• Any conduct or content of any third party on our website
• Any content obtained from our website
• Unauthorised access, use, or alteration of your transmissions or content

8. Indemnification

You agree to defend, indemnify, and hold harmless UpWell and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of our website or your violation of these Terms of Service.

9. Links to Other Websites

Our website may contain links to third-party websites or services that are not owned or controlled by UpWell. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

10. Modifications to Terms

We reserve the right to modify or replace these Terms of Service at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

11. Governing Law

These Terms of Service shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Severability

If any provision of these Terms of Service is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect. The failure of UpWell to enforce any right or provision of these terms will not be considered a waiver of those rights.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

Brand: UpWell

Address: 23 Bridge Street, Chester CH1 1NG, United Kingdom

Phone: +44 1244 573 906

Email: [email protected]