Privacy Policy

Last updated: September 2025

1. Introduction

Welcome to UpWell. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

UpWell is the data controller responsible for your personal data. If you have any questions about this privacy policy, please contact us using the details provided at the end of this document.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you:

• Identity Data: First name, last name
• Contact Data: Email address, telephone number, postal address
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our website and services
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and respond to your enquiries
• To provide you with information about our products and services
• To improve our website and services
• To send you marketing communications where you have opted in
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party
• Legal Obligation: Processing is necessary for us to comply with the law

5. Data Sharing and Disclosure

We may share your personal data with:

• Service providers who assist us in operating our website and conducting our business
• Professional advisers including lawyers, bankers, auditors, and insurers
• Regulatory authorities and other bodies as required by law

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights

Under data protection laws, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate personal data
• The right to erasure of your personal data
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing
• Rights in relation to automated decision making and profiling

If you wish to exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

10. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this policy.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Brand: UpWell

Address: 23 Bridge Street, Chester CH1 1NG, United Kingdom

Phone: +44 1244 573 906

Email: [email protected]